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Guaranty | Transaction Security |  Returns | Privacy | Terms & Conditions

My Guaranty

"Our internet success is the outgrowth of a well established retail business founded in 1989 selling and servicing commercial & home exercise equipment. We understand customer service- getting it right and making it right. Our goal is to make your purchasing experience from Nefitco.com superior. When your order is received we make every effort to ship it that day if it's received by 1:30 pm EST. Your order is inspected for content and destination accuracy. Call or email us - we're here to serve you. I am always available and can be reached at hal@nefitco.com." Hal Lier, Owner

Feel Confident Knowing Your Purchase Is Protected By Our 30-Day
Money Back Guaranty

Highly Secure Credit Card Transactions

Performance You Can Trust

Nefitco.com utilizes encryption and digital certificates to keep sensitive internet communications and transactions such as the transmission of credit card information confidential during transmission on the internet. Communication of private information is protected from interception and capture during transmission on the Internet via state of the art cryptography.

An SSL Certificate has been issued to Nefitco.com by DigiCert. DigiCert® provides security to Nefitco, Inc. by enabling the encryption of data transmitted between Nefitco, Inc. and your browser during an encrypted SSL/TLS session (look for the padlock). Nefitco, Inc. holds a website identity assurance warranty of $1,000,000 subject to the Relying Party Agreement.

We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
• Industry leading encryption hardware and software methods and security protocols to protect customer information.
• Compliance with the Payment Card Industry (PCI) Data Security Standard.
• Nefitco.com is registered with the Authorize.Net Verified Merchant Seal program.

Returns

Return items via UPS, FedEx or US Postal Service to: Nefitco Returns, 22 Browne Court, Unit 121, Brattleboro, VT 05301. Please include the Order # with your return. Items must be in their orginal condition and include all manuals and warranty cards. Shipping charges on sent and returned items are non-refundable. For assistance call 800-452-0980 or 802-257-1988 M-F 9am-5pm EST or email customersupport@nefitco.com.

Return Addresses

UPS, FedEx, US Postal
Nefitco Returns
BDCC Business Park
22 Browne Court Unit 121
Brattleboro, VT 05301

Terms and Conditions

Shipping Information
Please verify and enter a valid shipping address- Name, Company Name (if applicable), C/O, Street, Street Number, Floor, Suite, Apartment, City, State and Zip Code and Telephone Number. If your credit card billing address is a P.O. box or differs from the shipping address then complete the Shipping Address part of the Checkout page. Orders to FPO and APO addresses are not currently accepted.

Orders are shipped on business days. The business days are Monday-Friday. Examples: Fedex Express Overnight- order by 1:30 pm EST on Monday arrives on Tuesday. Order after 1:30 pm EST on Monday ships on Tuesday arrives on Wednesday. Fedex 2Day- order by 1:30 pm EST on Monday arrives on Wednesday. Order after 1:30 pm EST on Monday ships on Tuesday and arrives on Thursday. More examples: Fedex Express Overnight ordered by 1:30 pm EST Friday is delivered on Monday. Ordered after 1:30 pm EST on Friday is shipped on the next FedEx pickup day of Monday and delivered on Tuesday. Fedex 2Day- order by 1:30 pm EST Friday is delivered on Tuesday. Order after 1:30 pm EST on Friday is shipped on the next FedEx pickup day of Monday and delivered on Wednesday.

Fedex Express Overnight and 2Day
Orders shipping Fedex Express Overnight and 2Day must be received by 1:30 EST to ship that business day. Express Overnight is guaranteed delivery by 3:00 pm the next business day to most locations. Fedex 2Day provides guaranteed on time delivery to most locations in two business days by 4:30 pm to commercial addresses and 7:00 pm to residential addresses. Shipments are subject to weather delays. Note: Some remote areas are subject to additional days. For exact delivery times go to www.FedEx.com to determine exact time in transit.

Ground Service
We utilized Fedex Ground and the US Postal Service to reach every address throughout the 48 contiguous states. Shipments are subject to weather delays and the terms of FedEx and the US Postal Service.

Hawaii & Alaska Orders - Please call Customer Support at 800-452-0980 or send a message to our Help Desk 24/7 for a custom shipping quotation. Please include the items, quantities and shipping zip code.

Fedex Surcharges and Handling Fees
Orders may be subject to additional charges known as Dimensional Weight Surcharges when shipping by air based on the International Air Transport Association volumetric standard. Dimensional weights for shipments traveling within the U.S. is calculated by multiplying the length by the width and dividing by 194 (standard density in cubic inches per pound). If the dimensional weight exceeds the actual weight, you will be charged based on the dimensional weight subject to your approval prior to the shipment.

Delivery Area Surcharges may apply to packages deemed a remote areas by Fedex whether shipping by Fedex air or ground within the contiguous United States.

Signatures
Shipments are sent with No Signature Required to residential address and Signature Required to businesses. If you prefer to have a signature required, indicate this in the "Comments/More Information" order form. Please make arrangements to have an adult present to receive your order.

Drop Shipments
Depending on the item(s) an order may ship directly to you from our supplier rather than our warehouse. In this situation the processing time is typically 1-2 business day longer than orders processed through our warehouse.

International Orders
International orders are accepted from Canada only at this time. Canadian customers: Please go to this page for additional information.

Vermont Orders
Orders with Vermont shipping addresses where tax was not added in the order form will be charged the 6.0% Vermont sales tax.

Privacy Policy

Collecting Information
We collect information in aggregate to administer our site and analyze site visits, page views and product popularity. We do not analyze individual usage but general trends among many visitors to nefitco.com. with the goal of understanding what products and information customers are seeking.

Sending Information to You
Communication from our company is limited to an email receipt confirming your purchase and and an automatic email upon shipment (when using UPS) containing shipping information and a Fedex tracking number. We do not send any additional email or mail promotions, catalogs, contests, spam or coupons unless you've joined our opt-in newsletter. If we communicate with you through email or by phone our purpose is only related to your order or shipment.

Sharing of Information
We never share, sell, rent, lease, barter, trade or offer information you provide us to any other party unless required by law. We hold your information in the strictest confidence. We use outside shipping companies (UPS, US Postal, Fedex, etc.) to ship orders, and a credit card processing company, Verisign, to charge customers for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purpose.

Submitting Information
To complete your order, credit card information including credit card number, expiration date, billing address, shipping address, telephone number and email address is requested. This information is transmitted to a web hosting server for authorization using state of the art Secure Socket Layer (SSL) bit information encryption before being transmitted to our location. Please read our Security Statement for further information regarding encryption.

Links
Our web site contains links to other sites. We are not responsible for the privacy practices of such other sites. We encourage our users upon leaving our site to read the privacy statements of each and every web site that collects personally identifiable information.

Privacy Policy Updates
Website and ecommerce technology is constantly changing and improving. We may employ new technologies from time to time in an effort to enhance your shopping experience and our operations. We will update our Privacy Policy as these changes occur.